Contact Us

Contact us by phone for very critical (higher priority) requests. Help Desk phone numbers do not go to voicemail and are attended by Front office Executives. Response time will be 4 hours or less. Contact us by web form for critical issues. All incidents/requests received by web forms are manually assigned to a staff member and the response time will be 2 working days or less. Contact us by email for noncritical issues. All incidents received by email are manually assigned to an IT staff member and the response time will be 3 working days to 5 working days.

Helpdesk Telephone : (+968) 2206 1088, (+968) 2206 1089

Web form : IT Task Register

Email : IThelpdesk@gutech.edu.om

The priority assigned to a call depends on:

  1. Impact on the business—size, scope and complexity of the incident
  2. Urgency to the business—time within which resolution is required
  3. Resource availability
  4. Expected effort in resolving or completing a task

For escalations, email to Head of ITS

Communication Address

German University of Technology in Oman

P.O. Box : 1816, Athaibah, PC 130, Sultanate of Oman

Muscat Express Highway, Halban, Barka